Stores
Manage your product catalogs, orders, and fulfillment settings. Each store can have its own AI agent to handle customer conversations.
What is a Store?
A store in Harvenci represents your business catalog and order management system. It contains your products (or services), handles orders, and connects to AI agents that communicate with customers via WhatsApp.
One Store, One Catalog
Each store has its own product catalog, pricing, and settings independent of other stores.
Multiple Agents
A single store can be linked to multiple AI agents, each with its own WhatsApp number.
Store Types
Choose the store type that matches your business model. Each type has features optimized for that industry.
| Type | Catalog Term | Fulfillment | Status | |------|-------------|-------------|--------| | Retail | Products | Pickup + Delivery | Available | | Restaurant | Menu Items | Pickup Only | Coming Soon | | Service | Services | Scheduling | Coming Soon | | Subscription | Memberships | Recurring | Coming Soon |
Managing Your Store
Products & Catalog
Add products, set prices, manage inventory, and upload images. Learn more →
Collections & Categories
Organize products into collections and categories for easier browsing. Learn more →
Order Management
View orders, update statuses, approve pending orders, and track fulfillment. Learn more →
Fulfillment Settings
Configure pickup hours, delivery zones, and order confirmation settings. Learn more →
Store Settings
Update store info, configure payments, and manage WhatsApp sync. Learn more →
Store Dashboard
Each store has a dashboard with tabs for different management areas:
- Overview — Store stats, revenue, and quick actions
- Health — System health, sync status, and required actions
- Products — Manage your catalog (products, collections, categories, media)
- Orders — View and manage customer orders
- Agents — Link and configure AI agents for this store
- Knowledge — Manage knowledge base articles for FAQ handling
- Sync History — Track catalog sync status with WhatsApp and external stores
- Settings — Store configuration, fulfillment, and payments
Internal vs External Stores
Internal Store
Created and managed entirely within Harvenci. Full control over products, prices, and settings.
- Manual product entry
- Full editing capabilities
- Direct inventory management
External Store (Coming Soon)
Connect to external platforms (Shopify, WooCommerce) for automatic product sync.
- Automatic product sync
- Inventory updates from source
- Limited editing in Harvenci